Our official refund policy for all products/services is as follows:
- TOCSYS will replace or repair any defective product/service within 2 weeks from the date of purchase.
- After 2 weeks, all sales are final. Customers requesting a refund will only be assisted technically as no refund can be made during this period.
- Our first response to any complaint will be to offer technical support for the product/service. However, in a case whereby a product/service is unsatisfactory to the customer for reasons completely beyond our control, a 40-100% refund may be processed.
- Refunds can only be credited back to the account used to make the original purchase or if the details of the original purchase/payment can accurately provided. If the original account details cannot be provided, then purchase is not eligible for refund.
- Refunds requested from online payment with credit card can only be effected if the payment has not been made by us online. Once it has been made, the refunds cannot be made from our accounts. We can only help the customer to contact the credit card company and the person to whom the payment is made to see if any refund can be made from their end.
- Because of those who try to abuse the return policy, customers requesting a return within 2 weeks of purchase may be approved by our customer service team only if the customer provides evidence that their case merits a return.
- Money Back Request can be aplicaple within 30 days from the date of final sales.
- Our return policy shall only be implemented on the following condition without questions.
1. If what we give you is not what we advertise or propose.
This policy can be modified at any time without your notice or consent. Always check out our website for update.